Refund Policy

Refund Policy for the Ellie Bianca USA website

Returns must be Pre-approved

All returns must be pre-approved. To qualify for a return, email us at to explain the reason for the return. Include your proof of purchase with the email. We will review your email and request you to return the item to us if the following conditions are met.

  • Your email is received within 30 days of purchase,
  • A proof of purchase is provided, and
  • The item was not a "Sale Item."

  • Returns Shipping

    Upon our approval to return the item, ship the item to: #200 - 814 16 Ave NW Calgary, Alberta, Canada, T1M 0J9. You will be responsible for paying all shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. When we receive the returned item, we will inspect it. We will issue a full refund for the purchase price of the item by applying a credit to the original method of payment if the following conditions are met:

  • the item is unused,
  • the item is in the same condition that you received it, and
  • the item is in the original packaging.
  • Comments